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Improve customer service and relations.
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Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024 , 1 Min Article
What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports
18 Sep 2019 , 4 Min Article
What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it
05 Feb 2019 , 2 Min Article
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
24 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
21 Sep 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
21 Aug 2016 , 5 Min Module
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
10 Jul 2016 , 900 Min Module
A delivery service may become the Achilles heel of your business says pharmacist Gary Jones of Borth Pharmacy, Ceredigion
05 Jul 2016 , 2 Min Article
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016 , 900 Min Module
This service excellence learning module considers the importance of building stronger relationships with your customers.
20 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
31 Mar 2016 , 5 Min Module
While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports
25 Feb 2016 , 5 Min Article
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
Reena Barai explains why consultation skills are so important for community pharmacists.
28 Dec 2015 , 2 Min Article
How can the quality of the service you offer be improved upon?
10 Dec 2015 , 900 Min Module
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
09 Dec 2015 , 900 Min Module
